How payments work!

Stripe handles our payments to keep your payments safe and secure. Stripe is the world’s second-largest payment gateway, used by big companies such as Twitter, Amazon, Spotify, and Airbnb. It’s free to join! If you are an Artist you can do this as part of your listing creation. Once that’s complete, your band listing will be live and you can accept requests. Venues or Event Managers, on the other hand, will be asked for payment through Stripe only to confirm your booking. In this case, no registration will be required but you will only need to enter your credit card.

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Once the Event Manager or Venue finds the artist for their concert they send a booking request to the Artist. They can search by location, dates, price, reviews, tags, and much more.

When the artist accepts the booking the event manager or venue will have 24 hours to make a payment and reserve the funds to be paid out to the artist. The funds will be released automatically to the artist within 24 hours after the concert date. Riffer Music charges a 15% commission + a 3% Stripe commission to the venue or event manager. This helps Riffer Music cover hosting, development, and payment processing fees. The total of all fees can be seen on the invoice as Riffer Music fees. Riffer Music fees are non-refundable.

From this point in order to protect both parties on Riffer Music the payout will be held in Stripe and transferred to the artist when the event completes.

After the concert is completed as long as there are no disputes filed against the order the payment will be automatically transferred to the artist’s Stripe account within 24 hours after the concert date. To avoid issues with an artist potentially not showing up for pure unforeseen circumstances (weather, family events, etc.) we highly recommend that the Venue or Event Manager dispute any orders that may be pending transfer to the artist. Please be sure to read our “Cancellation Policy” and submit a dispute before the concert’s end time.

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