Venue or Event Manager
Riffer Music is responsible for the interaction between the Event Manager and the Artist. The moment the booking is accepted by the Artist you will have 24 hours to reserve the funds for the final Artist payout including any and all fees associated with the booking. Once this is completed your reservation will be confirmed.
From this point on Riffer Music will hold the payment in Stripe to be distributed to the Artist after the performance is finished. To avoid issues with an Artist potentially not showing up for unforeseen circumstances make sure to dispute the transaction prior to the booking end date and time.
Case Scenario
Venue Cancellation
Booking cancellations are not tolerated unless there are extenuating circumstances. Remember that cancellations are available only before the payment. Once the reservation is confirmed and paid you can open a dispute if needed. Please note the Riffer Music fees are non-refundable. Therefore, we kindly ask that you stay in constant communication with the Artist to prevent misunderstandings. In the event of an unforeseen circumstance, a dispute must be created and if applicable the entirety of the Artist fee will be refunded to the Event Manager who booked the Artist.
Artist No-Show
Riffer Music community is taking a “no-show” event by an Artist very seriously. In the case where an Artist does not show up for their concert the Event Manager or Venue will get a full refund of the Artist’s fees and the Artist may face possible suspension from the Riffer Music platform. Event Managers should feel inclined to write a poor review for late cancellations or no-shows when Artists do not communicate effectively with the venue.
Artist
Riffer Music is responsible for the interaction between the Artist and the Event Manager. The moment your reservation is accepted the Event Manager or Venue will have 24 hours to reserve the funds for your performance. As soon as the funds are reserved your reservation will be confirmed and you can rest assured that you will be paid within 24 hours of your booking end date and time. From this point on Riffer Music will be in charge of the money owed to you the Artist for your performance.
Case Scenario
When you confirm a booking the Venue trusts you the Artist will be professional and deliver on your promise. There is only one way to gain a better ranking and obtain a 5 start rating on Riffer Music and that’s by showing up early and putting on your best show! Any unexpected changes can be very disruptive to the customer experience and the reputation of you and the Riffer Music community. Remember that Venues and Event Managers have the power to publish negative reviews about you so try to be as professional as possible. Over time as your ranking increases, you will find that you can increase your hourly rate, earn more money, and get booked more often!
Artist Cancellation
Booking cancellations are not tolerated unless there are extenuating circumstances. Please also remember that you only can cancel a booking before it’s confirmed. After this period you can’t anymore. Remember that in case of cancellation non-compensation will be due. Therefore, we kindly ask that you stay in constant communication with the Venue or Event Manager to prevent any misunderstandings in the case of unforeseen circumstances.
No-Show
A “no-show” will compromise your reputation within the Riffer Music community as well as outside the community.